How we became No. 1...

Why more people choose Grady Homes to build their new home than any other Townsville builder.

A desire to be a "Builder of Choice"...

When John Grady started building homes way back in 1956, he wanted to be the builder of choice.

Our vision, just like when John started, is to serve our clients in a friendly, enthusiastic, caring, professional way, while ensuring we deliver a high quality product. This vision is shared by every member of the Grady team, who take on individual responsibility in ensuring each client enjoys their experience with Grady Homes, right through the process of choosing... building... and moving into their new Grady Home.

Today, more than 50 years later John and his family can proudly boast that they have become Townsville's No. 1 "Builder of Choice". A fact first shown in the 09-10 year report on the Building Services Authority web site.

A few simple words, hundreds of delighted customers...

John and his family have always been quick to adopt modern construction materials and technology to provide the best possible value for money in their homes. However something that hasn't changed are John Grady's business principles. Over the years these principles have been refined and still form the core of how Grady Homes conducts its business, and the building blocks for our solid reputation for fine quality and delighted customers.

Happy workers, happy clients.

We look after our tradesmen, our employees and our suppliers so they are as keen to do a great job for our clients as we are. John always said, "Treat 'em right, pay 'em on time, and they will always produce their best work". Sure helps to deliver a quality product on time every time.

We are only as good as the company we keep

That is why we are so selective with our tradesmen, our employees, our suppliers, our designers, land developers, finance providers and so on. All of these people contribute to the quality of the homes and the experience we provide our customers.

Nightmares and Fairytales

You have all heard how building can be a nightmare, and you have all heard about the "Three Little Pigs" and their three houses. At Grady Homes we also have a story about "Three Houses". The reality is, that
for every home sold by any builder, there are actually three houses.

The house the builder thought they sold.
The house the client thought they bought.
The house that actually gets built.

With this in mind we have carefully developed and refined systems and processes and training to ensure that these three houses are exactly the same, so that our clients may have a fairytale ending rather than the all too common nightmare experience.

Three words a builder should not hear, "I thought that"

Yes these three words normally mean something isn't quite as the client expected and you can be pretty sure it is going to lead to disappointment somewhere. So we do everything we can to eliminate the "I thought that's".

'I thought that this was included... '
'I thought that you were doing this... '
'I thought it would only take this long... '

Make no mistake, most builders don't set out to deliberately mislead their customers, but their innocent oversights" do cause disappointment.
We explain everything up front and keep you informed throughout your build. We even have an information evening to explain exactly how things will work as we build your brand new Grady home.

Our promises, your guarantee...

Promises are made to be kept

We don't just talk the talk, we walk the walk. The fact is that it is much easier to make promises than to keep them. Builders would "like" to keep their customers happy. But good intentions alone are not enough. You have to back up those good intentions, (and promises/guarantees) with some "serious intent" and careful management. Many good tradesmen, decide they want to become a builder. Unfortunately, managing a "growing" building company has got nothing to do with being a good tradesman, and disaster is the common result. And a guarantee is worth nothing if the company has gone broke; in fact, if you choose the wrong company, there is no guarantee that they will even "finish" the home.

Most people find comfort in the fact that Grady Homes has been around for over 50 years. It is easy to see how a guarantee from Grady Homes is more "valid" than a guarantee from some builder who has only been in business for 10 years or less.

Everyone knows that everyone is different...

Grady Select - This option provides the most amount of flexibility and choice in the design of your home and the inclusions you would like in it. "The Ultimate in Choice."

Grady First - This option offers the most affordable and simple process of deciding what home you would like and what professional chosen colour scheme you would like. "We Make Home Ownership Easy"

Grady Invest - Designed for the mum and dad investors. A simple and safe way to get into residential property as a sure way of building your wealth. "Building a Solid Future."

Grady clients have their say...

After all, it's what our customers say that really matters.

"I was looked after so well, I feel really, really happy and set for life. I'm not only happy with the service, but because everyone was so caring and sincere, I felt I was part of the family." - Donna Williams

"They are a great family business who treat their customers well." - Brett McBain

"They have top rate staff members who form a superb, really well coordinated, wellmanaged team. They are always willing to help and nothing is too much trouble."
- Ray & Robyn Webb

"Grady's were absolutely brilliant and just the most fantastic, friendly, wonderful people to deal with." - Marcus & Sherri Rigney

"There is no pushiness, they are very honest and they go with what the customer wants." - Richard Peters

"The Grady staff and their subcontractors were flexible and considerate, they did a very professional job and they always had our best interests at heart." - Lisa Berry & Steven O'Toole

"There are so few people in the world who are that good - you've got to rave about them when you do find them." - Michael & Cathy Style

"They are highly principled in all their business dealings and never renege on an agreement. If they say something will be done, it always is." - Barry & Robyn Fitzgerald

"They were very professional, very knowledgeable and made sure everything was included in their quote." - Angela & Simon Davidson

For more Home Truths, see video footage of customers sharing their experience. Ask for the DVD and Information pack to help you choose wisely.

Renting... Is it right for you?

Renting almost always seems to be the cheapest option, but look ahead and you will see how much it costs in the long run.

We have a number of strategies to help get you out of the Rent Trap, but first, you should read "The Great Rental Myth".

Ask for your copy now.

Saving energy and saving you...

Our Grady Homes design team ensures your new home not only complies with environmental legislation, but we also take care to make sure your home works with nature rather than against it. Simple things like how we position your home to make the most of the breezes and minimise the effect of our north Queensland sun; how we use insulation to keep the heat coming in from the roof, and using a slab construction method that maximises the "heat sink" effects of the earth.

We have team members who are accredited to use advanced computer modeling software to accurately measure the energy efficiency of your new home, right down to the colour of the walls and the roof. Your Grady home will be more energy efficient from the ground up.

Traditional values... Care, Honour, Trust and Reliability

Call us old school if you like, but if you place your trust in us to build your home, we will honour that trust.
  • It's the reason we are so careful about making sure you know exactly what is in the contract;
  • It's the reason we keep you informed throughout the process;
  • It's the reason we carefully schedule every job to finish on time;
  • It's the reason we spend so much time and money developing our systems and processes to make sure things go smoothly for you and for us;
  • It's the reason we have been in business for so many years, and
  • It's the reason so many of our customers not only refer family and friends to us, but build with us again and again.

Sure, call us old school, but why not see how we can help you with a brand new home for yourself, or for an investment home that will help you build a solid future.

A timeline...
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