Grady Homes Guarantee & Warranty Protection

We don’t just talk the talk, we walk the walk – Guaranteed.

If you are looking to build a house, we’re sure that by now you’ve heard a variety of home building horror stories … Builders promising completion dates and then constantly coming up with increasingly ‘creative’ excuses for delays; homes still unfinished at handover; ridiculous cost blow outs; and then the constant battle to get problems sorted out after moving in.

Don’t let those stories put you off building a brand new home, but don’t ignore the message in them either.

By choosing Grady Homes as your home builder, you will never have to worry about being let down, disappointed, delayed with empty promises, or hit with extra costs.

Choosing to build with Grady Homes means you have iron-clad builder guarantees and structural warranties. Plus, we look after you long after construction is complete. We have a dedicated defect and warranty manager who promptly resolves any issues that may arise with your home. And, our after hand-over service is highly commended by our customers.

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A 5-Month Build Guarantee

Yes, that’s absolutely right. A 5-Month Build Guarantee in writing. You’ll know exactly when your start date is and when your completion date is.

Further to this, if we don’t deliver on this promise, we PAY YOU $500 for every week we’re over.

Ask one of our Home Selection Consultants to give you the details and to explain HOW we can deliver on this guarantee, when other builders can’t.

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A Guaranteed Fixed Price Contract

Another Grady Homes innovation is our Fixed Price Contract Guarantee. There is NO additional extras. No nasty surprises. Every part of your build is always presented up front and clearly documented so that you, your consultant, Grady Homes staff and all of our tradesmen all know exactly what is expected in the project at all times.

This industry leading initiative is only made possible because of the unique Grady Homes internal operating processes. We want you to join our large band of Grady Home advocates … so why wouldn’t we deliver everything we promise?!

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A Lifetime Structural Guarantee

A guarantee is only of value if it really MEANS something. It’s a sad fact of life that in the home building industry, many builders come and go. So the cautionary saying, ‘It’s-not-worth-the-paper-it’s-written-on’ is a very real concern when a builder makes promises to you.

Grady Homes has been operating as a home building company in Townsville for over 50 years now, and with this in mind, it’s comforting to know that when Grady Homes gives you guarantees, you can rest assured that we will be around to honour them. Even in another 50 years!

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12 Month Building Defect Warranty

With a 12 Month Building Defect Warranty, if an issue with your home does arise, our warranty manager will closely follow the progress of the request and liaise with you and appropriate tradesmen to ensure the issue is rectified promptly.

Our proactive warranty manager will also check in with you at both 2 and 10 months after you move in to ensure you are still as thrilled with the home as the day you moved in and to check if there is any issues you may not have thought to report.