You will be amazed at the service you continue to receive from Grady Homes long after we hand over your new home!
Our after hand over service is another thing that sets Grady Homes apart from other Townsville builders. It is our commitment to ensuring we not only present you with a beautiful home, but ensuring we address any defects you may encounter long after you move in to, or rent out, your home.
Our quality control measures during the build process are designed to ensure few, if any, defects arise. However, if there is a defect, it is important you know it will be managed promptly and with diligence. Our team is available to promptly answer your questions via email or phone, and we also run periodic checks in the 12 months following hand-over to ensure you are still completely happy with your new home.
Our after hand-over service includes:
- One point of contact with someone to answer your call and promptly manage your query should you ever have a problem or a question
- 12 Month Defect Warranty
- Fully transferrable Lifetime Structural Warranty
- Proactive customer care through scheduled maintenance follow ups
- A commitment to resolving requests quickly and professionally
- Dedicated staff and contractors who strive to ensure that you Enjoy The Grady Experience long after the build is complete