When John Grady started building homes way back in 1956, he wanted to be the builder of choice.
Our vision, just like when John started, is to serve our clients in a friendly, enthusiastic, caring, professional way, while ensuring we deliver a high quality product. This vision is shared by every member of the Grady team, who take on individual responsibility in ensuring each client enjoys their experience with Grady Homes, right through the process of choosing… building… and moving into their new Grady Home.
Today, more than 60 years later John and his family can proudly boast that they have become Townsville’s No. 1 “Builder of Choice”. A fact first shown in the 2009/2010 annual report on the Building Services Authority website (now QBCC), and a reputation maintained ever since.
A few simple words, hundreds of delighted customers…
John Grady and his family have always been quick to adopt modern construction materials and technology to provide the best possible value for money in their homes. However something that hasn’t changed are John Grady’s business principles. Over the years these principles have been refined and still form the core of how Grady Homes conducts its business, and the building blocks for our solid reputation for fine quality and delighted customers.
That is why we are so selective with our tradesmen, our employees, our suppliers, our designers, land developers, finance providers and so on. All of these people contribute to the quality of the homes and the experience we provide our customers.
Happy workers, happy clients.
We make sure we look after our tradesmen, our employees and our suppliers so they are as keen to do a great job for our clients as we are. John Grady always said, “Treat ’em right, pay ’em on time, and they will always produce their best work”. Sure helps to deliver a quality product on time, every time.
Call us old school if you like, but if you place your trust in us to build your home, we will honour that trust.
Sure, call us old school, but why not see how we can help you with a brand new home for yourself, or for an investment home that will help you build a solid future.
We don’t just talk the talk, we walk the walk. The fact is that it is much easier to make promises than to keep them. Builders would “like” to keep their customers happy but good intentions alone are not enough. You have to back up those good intentions (and promises/guarantees), with some “serious intent” and careful management.
Many good tradesmen, decide they want to become a builder. Unfortunately, managing a “growing” building company has got nothing to do with being a good tradesman, and disaster is the common result. And a guarantee is worth nothing if the company has gone broke; in fact, if you choose the wrong company, there is no guarantee that they will even “finish” building your home.
Most people find comfort in the fact that Grady Homes has been around for over 60 years. It is easy to see how the Grady Homes Guarantees are more “valid” than a guarantee from a new builder.
Our guarantees exist to ensure you enjoy your building experience and your Grady home long after the build is complete.
The Grady Homes Builder Guarantees include:
2016 – HIA awards Grady Homes as North Queensland’s Most Professional Builder
2015 – HIA awards Grady Homes as North Queensland’s Most Professional Builder
2015 – HIA awards Grady Homes for Best Display Home up to $300,000
2015 – 25 Year HIA Membership Award
2014 – Grady Homes’ Bluewattle Display Home was awarded Best Master Bedroom, Best Dining & Entertainment Area, Best Landscaping
2005 – HIA awards Grady Homes as North Queensland’s Most Professional Builder
After all, it’s what our customers say that really matters.
“I was looked after so well, I feel really, really happy and set for life. I’m not only happy with the service, but because everyone was so caring and sincere, I felt I was part of the family.” – Donna Williams
“They are a great family business who treat their customers well.” – Brett McBain
“They have top rate staff members who form a superb, really well coordinated, well managed team. They are always willing to help and nothing is too much trouble.” – Ray & Robyn Webb
“Grady’s were absolutely brilliant and just the most fantastic, friendly, wonderful people to deal with.” – Marcus & Sherri Rigney
“There is no pushiness, they are very honest and they go with what the customer wants.” – Richard Peters
“The Grady staff and their subcontractors were flexible and considerate, they did a very professional job and they always had our best interests at heart.” – Lisa Berry & Steven O’Toole
“There are so few people in the world who are that good – you’ve got to rave about them when you do find them.” – Michael & Cathy Style
“They are highly principled in all their business dealings and never renege on an agreement. If they say something will be done, it always is.” – Barry & Robyn Fitzgerald
“They were very professional, very knowledgeable and made sure everything was included in their quote.” – Angela & Simon Davidson