When John Grady started building homes way back in 1956, he worked hard to become Townsville’s builder of choice… and that reputation carries on to today.
John Grady and his family have always been quick to adopt modern construction materials and technology to provide the best possible value for money in their homes. However something that hasn’t changed are John Grady’s business principles. Over the years these principles have been refined and still form the core of how Grady Homes conducts its business, and the building blocks for our solid reputation for fine quality and delighted customers.
Our vision, just like when John started, is to serve our clients in a friendly, enthusiastic, caring, professional way, while ensuring we deliver a high quality product. This vision is shared by every member of the Grady team, who take on individual responsibility in ensuring each client enjoys their experience with Grady Homes, right through the process of choosing… building… and moving into their new Grady Home.
Today, more than 60 years later, John and his family can proudly boast that they have become Townsville’s No. 1 “Builder of Choice”. A fact first shown in the 2009/2010 annual report on the Building Services Authority website (now QBCC), and a reputation maintained ever since.
Whether you are building a new home for you, your growing family, a first home, or an investment property, you need to make some important decisions in choosing a builder.
You’ll want a builder:
Grady Homes, Townsville’s most recommended home builder for over 60 years, is a builder that has always delivered on all of these things.
But don’t just take our word for it, read what our clients have to say.
WE FOCUS ON LIVABILITY
SO THAT YOU ENJOY THE EXPERIENCE
BECAUSE WE VALUE OUR CLIENTS
Our Core Values
WE UPHOLD HONOUR, TRUST & RELIABILITY
Call us old school, but if you place your trust in us to build your home, we honour that trust.
It’s the reason we are so careful about making sure you know exactly what is in the contract;
It’s the reason we keep you informed throughout the building process;
It’s the reason we carefully schedule every job to finish on time;
It’s the reason we spend so much time and money developing our systems and processes to make sure things go smoothly for you and for us;
It’s the reason we have been in business for so many years; and
It’s the reason so many of our customers not only refer family and friends to us, but build with us again and again.
WE BELIEVE PROMISES ARE MADE TO BE KEPT
We don’t just talk the talk, we walk the walk. The fact is that it’s much easier to make promises than to keep them. Builders would “like” to keep their customers happy. But good intentions alone are not enough. You have to back up those good intentions (and promises/guarantees) with some “serious intent” and careful management.
Many good tradesmen, decide they want to become a builder. Unfortunately, managing a “growing” building company has got nothing to do with being a good tradesman, and disaster is the common result. A guarantee is worth nothing if the company has gone broke; in fact, if you choose the wrong company, there is no guarantee that they will even finish the home.
Most people find comfort in the fact that Grady Homes has been around for over 60 years. With a long-standing history and solid reputation for quality work like ours, it is easy to see how our lifetime structural guarantee has credibility.
WE ARE UPFRONT AND INFORMATIVE
At Grady Homes, we believe that there are three words that a builder should never hear: “I thought that…”
Yes these three words normally mean something isn’t quite as the client expected and you can be pretty sure it is going to lead to disappointment somewhere. So we do everything we can to eliminate the “I thought that’s”.
‘I thought that this was included… ‘
‘I thought that you were doing this… ‘
‘I thought it would only take this long… ‘
Make no mistake, most builders don’t set out to deliberately mislead their customers, but their “innocent oversights” do cause disappointment.
We explain everything up front and keep you informed throughout your build. We even have an information evening to explain exactly how things will work as we build your brand new Grady home.
Very professional and articulate service! The sales consultant was on top of everything, provided everything within shortest turn around times. Best builder in Townsville.
Thank you for building our dream home!
It is refreshing to deal with such professional and friendly people as yourselves. The service we received FAR exceeded our expectations and we thoroughly did ‘Enjoy the Experience’.
From our first visit to your display home and all the way through to the contractors. Everyone of them has been so helpful in answering any question i have asked. You have a fantastic team working for you. Nothing has been a problem.
We had such a great experience with Grady Homes – we would highly recommend them and definitely build with them again.
The entire building experience has been trouble-free, methodical, and thorough since stepping into the show home till receiving my keys. If I was to build ever again, Grady will be my choice. I can only imagine the hard work that goes on behind the scenes to get the job done at a realistic and transparent cost.
The journey that Grady Homes has taken us on has been a very enjoyable and rewarding experience. The rating we would give Grady Homes is of the very highest level. Starting with a very helpful and easy going consultant where she made you feel welcome and at ease. We would only be too happy for other families to travel the same rewarding and fulfilling journey as we have had.