There are three words a builder should never hear… “I thought that…”
‘I thought that… this was included.’
‘I thought that… you were doing this.’
‘I thought that… it would only take this long.’
These three words normally mean something isn’t quite as the client expected and you can be pretty sure it is going to lead to disappointment. This is the last thing we want our clients to feel about their new home.
But how does this happen? We like to explain with our ‘3 Homes Story’…